All systems operational

Notice history

May 2024

No notices reported this month

Apr 2024

No notices reported this month

Mar 2024

OpenVZ VZ2 server does not respond to ping.
  • Resolved
    Resolved

    A reboot has been performed, the server responds to ping again. Our engineers will do what is necessary to find out the cause of the problem and resolve it.

  • Investigating
    Investigating

    Our technicians have scheduled an immediate intervention.

Performance Degradation on CP9.TN.OXA.HOST cPanel Hosting Server
  • Resolved
    Resolved

    The performance degradation issue on the CP9.TN.OXA.HOST cPanel hosting server has been resolved, and the server is now stable.

    Root Cause

    The issue was identified as being caused by a full backup, which affected the server performance.

    Resolution

    Backup settings will be adapted to prevent similar incidents in the future and ensure that server performance is not impacted.

  • Identified
    Identified

    The performance degradation issue on the CP9.TN.OXA.HOST cPanel hosting server has been resolved. The server is now under monitoring to ensure stability.

    Next Steps

    1. Continue monitoring the server to ensure that the performance remains stable.

    2. Conduct a post-incident review to identify the root cause and implement preventive measures.

  • Investigating
    Investigating

    We are currently experiencing performance degradation on the CP9.TN.OXA.HOST cPanel hosting server for shared hosting services.

    Impact

    • Users may experience slow loading times and delays in accessing their websites and cPanel.

    • This may affect the overall user experience for our shared hosting customers.

    Next Steps

    1. Identify the root cause of the performance degradation.

    2. Implement necessary fixes to restore normal server performance.

    We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue promptly.

Timing out connection to .CI domains whois server
  • Resolved
    Resolved

    Problem is now resolved by NIC CI tech team. Registrations and Whois are back online.

  • Identified
    Identified

    We have identified that the problem is general across all .CI domains, indicating a broader issue with NCI .CI whois server.

    Next Steps

    1. Continue monitoring the situation for any changes.

    2. Collaborate with NCI to resolve the issue.

    3. Provide regular updates on the status of the incident.

  • Investigating
    Investigating

    Issue

    We are currently experiencing timeouts when attempting to connect to the whois server for .CI domains.

    Impact

    • Users may experience delays or failures when performing whois lookups for .CI domains.

    • This may impact our ability to provide accurate domain registration information for .CI domains.

Mar 2024 to May 2024